Fraud & Scam Awareness
At Renfrew Hydro, your safety and peace of mind matter. Unfortunately, electricity-related frauds and scams are on the rise in Ontario. Scammers often target consumers by impersonating utility companies or government agencies, using threats or false promises to gain access to your personal information or money.
Common Electricity Scams
Fake Disconnection Calls
Scammers call and claim you owe money and that your power will be disconnected immediately if you don’t pay.
- Red Flag: Pressure to pay quickly via gift cards, cryptocurrency, or prepaid debit.
- Reality: Licensed utilities in Ontario do not disconnect without first issuing a series of written notices. Electricity consumers cannot be disconnected for non-payment between November 15th and April 30th.
Door-to-Door Imposters
- Red Flag: They ask to see your bill, demand access to your home or offer “government rebates.”
- Reality: Energy salespeople are banned from door-to-door sales in Ontario.
Phishing Emails & Texts
Messages that look like they’re from your utility, asking you to click links or provide personal information.
- Red Flag: Unexpected messages with urgent requests or links.
- Reality: Legitimate utilities won’t ask for sensitive info this way.
Fake Refund or Rebate Offers
Scammers may offer a “rebate” or “refund” to trick you into sharing banking details.
- Red Flag: Upfront fees or requests for banking information.
- Reality: Real rebates are issued through official government or utility channels.
How to Stay Safe
- Verify Before You Act: Always verify who you’re dealing with. Call Renfrew Hydro using the number on your bill — not one provided by the caller.
- Never Share Personal Information: Do not give out account numbers, credit card information or passwords over the phone, at the door, or online unless you are sure of the source.
- Spread the Word: Warn friends, family, and neighbours — especially seniors or newcomers — who may be more vulnerable.
For more information regarding the growing number of scams aimed at energy consumers visit the Ontario Energy Board’s website or the Canadian Anti-Fraud Centre’s website.