Residential Move-In Application Step 1 Step 2 Step 3 Customer Information First Name* Last Name* Date of Birth* Type of Identification* --- Please choose ---Driver's LicensePassportOntario Photo Card Identification Number* Primary Phone Number* --- Please choose ---MobileLandline Primary Phone* Secondary Phone Number --- Please choose ---MobileLandline Secondary Phone Email Address* Would you like to grant account access to another individual?* --- Please choose ---YesNo This allows a person assigned by you to check basic account information, such as account balance and due date. This person cannot make any changes to the account, stop existing service, or start a new service on your behalf. Authorized Person Details Authorized First Name Authorized Last Name Relationship to Account Holder --- Please choose ---Spouse/PartnerChildParentFriendOther Previous Next Move-In Information Move-in Date (Purchase/Lease Date)* Your Role* --- Please choose ---OwnerTenantLandlord As a landlord or property manager, you may wish to complete a Continuing Service Agreement (CSA). Completing a CSA ensures that the electricity service at your rental unit is not disconnected when a tenant moves out. Instead, the service seamlessly transfers back into your name, so your property remains safe, heated, and ready for the next tenant. After you have submitted your move-in request, you will be prompted to visit our Landlord Services page where you can complete a CSA. Landlord Information Landlord Name* Do you have landlord contact information? --- Please choose ---YesNo Landlord Contact Information Landlord Phone --- Please choose ---MobileLandline Landlord Email Landlord Mailing Address Street Address City Province/State Postal Code/Zip Code Country Move-In Address Street Address* City* Province* Postal Code* Mailing Address Same as move-in address? --- Please choose ---YesNo C/O PO Box Street Address* City* Province/State* Postal Code/Zip Code* Country* Price Plan Select Your Price Plan* Time-of-Use (TOU)TieredUltra-Low Overnight (ULO) TOU pricing in the default price plan, but you have the flexibility to choose your price plan now or change your price plan in the future. Time-of-Use (TOU) Price Plan With TOU, the price depends on when you use electricity. This means you can help manage your electricity costs by shifting your usage to lower price periods when possible. There are three TOU price periods: on-peak, mid-peak, and off-peak. Prices are highest during on-peak, lower during mid-peak, and lowest during off-peak. TOU price periods are different in the summer (May 1 to October 31) than they are in the winter (November 1 to April 30). The difference reflects seasonal variations and how customers typically use electricity throughout the year. Tiered Price Plan With Tiered, the price depends on how much you use overall in a month. You can use a certain amount of electricity each month at a lower price. Once that limit (called a threshold) is exceeded, a higher price applies. The threshold changes with the season to reflect changing usage patterns. In the winter period (November 1 – April 30), the Tier threshold for residential customers is 1,000 kWh, so that during the heating season households can use more power at the lower price. In the summer period (May 1 – October 31), the Tier threshold for residential customers is 600 kWh. Tiered prices give you the flexibility to use electricity at any time of day at the same price, although that price will change if you exceed the threshold during the month. Ultra-Low Overnight (ULO) Price Plan With ULO, the price depends on when you use electricity. This means you can help manage your electricity costs by shifting your usage to lower price periods when possible. There are four price periods: on-peak, mid-peak, weekend off-peak, and ultra-low-overnight. The ULO price plan sets a very low price for the overnight period; however, the on-peak price is significantly higher. This plan could be beneficial to those who consume a major portion of their electricity overnight, or to those who charge an electric vehicle overnight. The ULO price periods are the same in the summer as they are in the winter. Previous Next Review & Confirm Please review and confirm that the information you provided is correct, before submitting your move-in request. Terms of Service By submitting this request, you are opening an electricity account with Renfrew Hydro Inc. and are agreeing to be our customer and are assuming responsibility for charges for services provided to that property as of the specified move-in date. You acknowledge that a one-time set up fee of $30 (plus HST) will be applied to your first bill. If you provided your email address in the form, you will be enrolled in Paperless Billing by default. These settings can be changed in myAccount. If you are a Tenant, you acknowledge that the landlord may be notified if the property has been scheduled for a disconnection of service due to non-payment or when a move out date/final bill has been requested. I confirm that the information I have provided is accurate and I agree to the Terms of Service Preview Previous Next
