Cookie Policy
At Renfrew Hydro, we strive to protect your privacy and the confidentiality of your Personal Information (as defined in our Privacy Policy). We collect, use and disclose Personal Information of individuals (including our customers and viewers of our website) (collectively referred to as “Users”, “you” or “your”) as a fundamental part of our day-to-day business operations. We strive to provide you with the best service, which includes respecting your privacy in relation to technologies we use to track data, such as cookies. In adopting this Cookie Policy, we aim to demonstrate our commitment to respecting your privacy and treating you fairly.
Renfrew Hydro reserves the right to make changes to this Cookie Policy from time to time. Any changes that are made will be effective when a revised version of this Policy is posted on this webpage and indicated by the “Last updated” date.
Last updated: April 01, 2024
1. What are Cookies and Other Technologies?
Cookies and other technologies are used by organizations to collect certain types of information electronically when visitors interact online with the organizations.
Cookies are small text files that contain a unique identification number, which could be used to identify the user’s browser but not the user. They are automatically installed on your computer when you visit a website, mobile application or other technology platform (collectively, “Websites”) so that information can be saved between visits, such as your login credentials or language preferences. For example, cookies allow you to log in quickly when you revisit a website.
Other technologies that are also used to collect certain types of information electronically when visitors interact online with the organizations include analytics engines (such as Google Analytics) (“Other Technologies”) that pull usage data from multiple sources and help manage and collect this data to use for personalization, interest-based advertising, customizing content and other methods to gain insights into our Users’ needs and preferences.
To learn more, read on about Renfrew Hydro’s use of cookies and these Other Technologies.
2. How do we use Cookies and Other Technologies?
We do not use cookies or other technologies to retain personal information. We or a third party such as Google, Facebook, X, Instagram, YouTube, and LinkedIn (“Third Party”) whose online platform is linked to our websites, use cookies and other technologies while you browse our websites for the following purposes:
To Manage Our Websites and Your Preferences
To conduct session management and traffic monitoring (e.g., by collecting and tracking your IP address, domain names, access times, pages visited, and location) to help us better understand how our websites are being used and to improve our services
For authentication purposes
To remember your preferences when using our websites (e.g., remembering previous entries on surveys or during sign-up)
For example: We may use cookies to collect your username and password on the Renfrew Hydro My Account portal to authenticate your identity and ensure that the correct credentials are entered before granting access to your account
To Conduct Analytics
We use other technologies, such as Google Analytics, to improve the functionality of our websites. Google Analytics uses cookies to analyze your usage, create reports, and provide services related to your web activity. This information is collected through your Google ad settings but is not shared with us in a personally identifiable format. Instead, we receive aggregated data.
You may opt out of Google’s interest-based advertising at:
http://www.google.com/settings/ads or use the browser add-on:
https://tools.google.com/dlpage/gaoptoutFor example: We may use Google Analytics to count pages visited, time spent on each page, and page load times. This helps us improve functionality based on aggregated usage data.
Warning: Third-party cookies May Provide Advertisements Based on Your Activity.
These cookies are managed by the respective third party, not by Renfrew Hydro.
X cookies are used to integrate sharing features and track user activity across sites, including our own, to deliver behavior-based advertisements
Facebook cookies are used to show ads based on browsing behavior across different websites and to measure and improve ad effectiveness
YouTube cookies enable streaming of videos and may track viewing behavior while watching our content on YouTube
3. Disabling Cookies and Other Technologies
You may delete or disable cookies and Other Technologies in your browser’s options at any time; however, if you do so, you may not be able to access or use some of our features and services on our Websites.
To manage your privacy choices and delete or disable cookies relating to a Third Party, please visit the following links:
Facebook: https://www.facebook.com/policies/cookies/
X: https://help.twitter.com/en/rules-and-policies/twitter-cookies.
YouTube: https://www.youtube.ca/t/privacy
You may opt out of Google’s interest-based advertising at http://www.google.com/settings/ads.